This page collects the questions we are asked most often. If yours is not here, call us on 020 3642 5921 or send us a message. Each of our route and service pages also has its own questions, for example the Heathrow taxi page covers terminals and flight delays in more detail.
Booking
You can book with the form at the top of any page, by phone, or by email. For same-day trips, phoning is the safest option. For airport runs, booking a few days ahead gives you the best chance of getting the exact car you want, especially at school holiday peaks.
When you book, have ready your pickup and drop-off addresses, the date and time, the number of passengers, how many bags you have, and any flight or train number.
Prices and payment
Every trip has a fixed fare agreed at the time of booking. The fare depends on distance, vehicle type and time of travel. If you change the journey, for example by adding a stop or extra waiting, we will confirm any change in price with you before it applies. You can pay by card or cash.
Vehicles and luggage
We run saloons, estates, executive cars, 6 seater MPVs and 7/8 seaters. As a rule of thumb, a saloon suits up to four people with light luggage, and an estate suits the same number with more cases. Groups and families with lots of luggage usually need a 6 seater or 7 seater. Please tell us about oversized items such as bikes, golf bags or buggies. If you are not sure whether something will fit, describe it when you book and we will tell you honestly which car you need.
Airports and stations
We run to Heathrow, Gatwick, Stansted, Luton and London City, and to all the main London rail terminals. For airport pickups we track your flight, and you can book meet and greet so the driver waits in arrivals. Each airport and station page on our website gives typical journey times from Tolworth and tips for that terminal. When you book a pickup from a station, tell us the train you are arriving on and where it is travelling from.
Children and pets
Child seats are available on request. Tell us each child's age when you book. If you are travelling with a pet, see our pet friendly taxi page and let us know when booking so a suitable car and driver are sent.
If something has gone wrong with a booking, or you have left an item in one of our cars, call us or email us with the date, time and pickup address of your journey. We will look into it and reply. Our contact page has full details.